Contact information

Thank you for choosing ELLA ROSIE.

At ELLA ROSIE, we're dedicated to providing exceptional customer service and making every shopping experience simple, enjoyable, and worry-free. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care Team is always here to help.

💬 Get In Touch

Customer Support Email

📧 studio@ellarosie.com

We strive to respond to all emails within 24–48 business hours (Monday–Friday).

To help us assist you more efficiently, please include your Order Number if your inquiry is related to an existing purchase.

🌿 Customer Support

Our team is happy to assist you with:

  • Order Status & Tracking

  • Shipping Information

  • Return & Refund Requests

  • Product Details

  • Size Recommendations

  • Payment Questions

  • Website Support

  • General Customer Service

No matter your question, we're committed to providing a fast and helpful solution.

🏢 Business Information

ELLA ROSIE

611 Daniel St
LaGrange, GA 30241
United States

Business Correspondence Only

Please note that this address is not our return warehouse.

If you need to return an item, please contact our Customer Support Team first. We'll provide the appropriate return instructions and the correct return address after your request has been approved.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Emails received outside of business hours will be answered on the next available business day.

📋 Before Contacting Us

For faster assistance, please include the following information:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • A detailed description of your inquiry

If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label so we can resolve the issue as quickly as possible.

💐 Thank You

Thank you for shopping with ELLA ROSIE.

We truly appreciate your trust and support. Our mission is to provide stylish fashion, reliable service, and a seamless shopping experience for every customer. If you need assistance at any time, we're only an email away.